Claim Information Frequently Asked Questions

How long does it take to process my claim?

How long does it take to process my claim?

Claims are processed in the order that they are received. While we often complete the claim review and validation process within 90 days, due to the unusually high volume of claims we are receiving, the processing time may be longer than usual.

Once your claim is assigned to a processor, they will contact you if any additional information or documents are needed. You will be notified via email if/when your claim is approved for payment. You may check the progress of your claim at www.nccash.com.

How can I find out where the money came from?

How can I find out where the money came from?

Section C on the claim form identifies the Holder’s Name, the company which reported and remitted the funds; and the Property Type identifies the type property remitted such as wages, utility deposit, dividends, stock, etc.

How do I claim money for an estate?

How do I claim money for an estate?

The executor, executrix, or administrator of the estate is the person to submit a claim for the property. This person must provide a copy of the death certificate, a copy of the letters of testamentary, along with proof of address and social security number of the deceased.

How long do I have to file a claim?

How long do I have to file a claim?

There is no time limit for filing claims. The state maintains unclaimed assets in trust for the rightful owners forever.

What documents may I use for proof of address?

What documents may I use for proof of address?

  • Drivers License
  • Employment application or documents from personal file
  • W-2 form
  • Income tax form
  • Letterhead/envelope with printed address
  • Letter
  • Page out of phone book or church/club directory
  • Pay stub
  • City/County tax bill
  • Title to car, truck, boat, mobile home etc
  • Bank statement or bank book
  • Privilege license certificate
  • Blank or canceled check, deposit slip
  • Marriage/death certificates, divorce decree
  • Utility, medical, legal, insurance bill etc
  • Deed, Deed of Trust, closing documents on property bought/sold
  • Church records
  • Credit Report
  • School records/transcripts
  • Power of Attorney papers
  • Last Will and Testament
  • Trust Agreements
  • Envelope addressed to claimant with US postmark
  • Letter from 911 office verifying new & old address
  • Motor vehicles driving record or registration
  • Letter from US Post Office on official letterhead with signature of Postmaster and official seal affixed
  • Call DMV at 919-715-7000 to request copy of your Driver Address History
  • Military records (check with Veterans Affairs Division)
  • Birth certificate of child born while at that address
Why can’t I access OR print the "On-line Claim Form"?

Why can’t I access OR print the "On-line Claim Form"?

Ensure you have the latest version of your web browser (such as Internet Explorer, Firefox or Google Chrome) and Adobe Acrobat Reader. Be sure to allow sufficient time for the PDF to load.

Why is the dollar amount not listed?

Why is the dollar amount not listed?

The dollar amount due is not listed to discourage professional finders, who charge a fee, from seeking out owners and taking advantage of them. Although there are some reputable professional finders that charge reasonable fees, we have found others that charge up to 50%. North Carolina statute requires professional finders to be registered with our office; however, some do not. The Department of State Treasurer does not charge for an owner to claim funds due to them. This is a FREE service.